مجلة ريحان للنشر العلمي مجلة علمية، محكمة، شهرية، مفتوحة الوصول
Quality is receiving increasing attention and application, especially in the healthcare sector. This focus has encouraged leaders and boards of organizations to cultivate and promote a culture of quality. Given that the primary focus of healthcare organizations is on patients, their safety, the well-being of employees, and patient satisfaction, this culture must be centered on continuous improvement and the adoption of the latest methodologies. Therefore, the study topic on the impact of quality culture, through its three dimensions, on continuous improvement was carefully selected. Adopting a descriptive-analytical approach, the research focused on healthcare workers in North Lebanon. The study gathered both qualitative and quantitative data. A closed questionnaire, based on a five-point Likert scale, was distributed to a random sample of 300 employees from private hospitals across diverse roles. The collected data were subsequently analyzed using Microsoft Excel and SPSS software (v.25).
The study’s findings indicate a significant and robust relationship between each aspect of quality culture and the process of continuous improvement. This highlights to healthcare organizations the necessity of maintaining continuous improvement as an integral part of the organizational culture among employees at all levels. Moreover, fostering this culture simplifies the implementation of quality management, contributing to increased patient satisfaction.
Keywords: Quality culture, Continuous improvement.
| Radwan Choughari | Maher El Masri |
| Dean of Business in Jinan University- Tripoli-Lebanon | PhD student- Tripoli-Lebanon |
